Y21 User & Data Privacy Policy
This document explains how y21 collects, stores, uses and protects users' personal information. We are committed to security and transparency for all users in Malaysia.
Last updated: 2026. By using y21, you agree to these risks and policies.
Types of Information Collected
We collect various types of information to provide a secure and personalised experience for y21 users:
- Account Information: Includes your name, email address, phone number and identity verification details provided during registration.
- Device & Browser Information: Technical data such as device type, IP address, browser type and internet connection status, used to enhance your experience on the platform.
- Local Payment Information: Transaction-related data including MYR payment methods, deposit and withdrawal history, for financial security and compliance purposes.
- Cookies & Tracking Technologies: Cookies are used to store user preferences and login sessions, and to analyse how users interact with the platform.
- Usage Data: Platform usage activity, including betting history logs, session times and duration, as well as in-platform interactions for analysis and service improvement.
How We Use Your Information
The data we collect is used for the following purposes:
- Account Management: To verify users, manage accounts and deliver quality customer support.
- Transaction Processing: Ensures deposits and withdrawals are processed smoothly and in compliance with local financial regulations.
- User Experience Enhancement: Personalises content, features and promotions based on user behaviour.
- Security & Fraud Prevention: Monitors suspicious activity and protects the platform from unauthorised access.
- Legal Compliance: Ensures we remain compliant with local laws on data protection and gambling.
Cookies & Tracking Technologies
Y21 uses cookies and other tracking technologies to ensure the platform runs smoothly and to analyse usage:
- Functional Cookies: Keeps you logged in and saves your personal settings.
- Analytics Cookies: Helps us understand how users interact with the platform, enabling us to continuously improve our service quality.
- Third-Party Cookies: We do not use third-party cookies for advertising without your consent. Third-party cookies are only used to enable specific functions such as payment processing.
You can manage cookie preferences through your browser settings, though this may affect certain platform features.
Data Storage & Security
Y21 takes your data security seriously. All personal information is stored using the latest security protocols, including advanced encryption and firewalls. We continuously update our systems to prevent intrusions and unauthorised access.
Keep your account credentials secure and never share your password with anyone to prevent unauthorised access. Any suspicious activity or interactions on the platform can be reported to our support team for further action.
Sharing Information with Third Parties
Y21 does not sell users' personal information to third parties. However, we may share certain data with service providers that support platform operations, such as payment processors, technology providers and parties involved in legal compliance.
All third parties who receive your information are bound by confidentiality obligations and may only use the data for its intended purpose. We are not responsible for the privacy practices of third parties.
Your Rights Over Personal Data
Under Malaysian data protection law, you have the right to access, correct or delete personal data held by y21. Such requests can be made through our customer support team.
We aim to process your request promptly and within a reasonable timeframe, in accordance with applicable legal requirements.
Please note that certain information may need to be retained for record-keeping and legal compliance purposes even after a deletion request.
Privacy Policy Updates & Contact Us
The y21 Privacy Policy may be updated from time to time to reflect changes in technology or regulations. All updates will be posted on this page with the latest revision date.
Continued use of the platform after an update constitutes your acceptance of the revised privacy policy.
If you have any questions or wish to submit a privacy-related request, please contact us at: [email protected].