Y21 Responsible Gaming – Healthy Gambling Support

At y21, we are committed to ensuring our users enjoy a healthy and responsible gaming experience. This page provides guidance on identifying risk behaviours and the self-control tools available on our platform.

Our Commitment to Responsible Gaming

Y21 is committed to providing a platform that prioritises users' mental and financial wellbeing. We encourage users to set time and spending limits before starting any gambling activity and to regularly monitor their betting habits.

We believe gaming should be a source of entertainment, not stress. That's why y21 offers a range of self-control features to help users manage their gameplay in a healthy way.

Recognising the Signs of At-Risk Behaviour

Gambling more often than planned.
Prioritising gambling over basic living needs.
Neglecting family or work responsibilities in favour of gambling.
Feeling anxious, stressed, or angry due to gambling losses.
Trying to recover losses by gambling more.

If you notice these signs in yourself or a loved one, it is important to take steps to regain control or seek help.

Tips for Setting Time & Budget Limits

Setting time and financial limits is key to avoiding gambling-related problems. We encourage you to:

Setting a weekly or monthly gambling budget and sticking to it.
Limiting gaming sessions to a set duration.
Ensuring gambling does not interfere with other important aspects of life, such as work, family, and health.

Use the self-control tools & settings provided on the y21 platform to help you stay in control.

Self-Control Features at y21

Deposit Limit: Set daily, weekly, or monthly deposit limits to control the flow of funds into your account.
Break Period / Cooling-off: Users may choose to take a break from all gambling activities for a set period.
Self-Exclusion: The option to fully exclude yourself from the platform for a chosen period, to prevent excessive play or addiction.

Minor Protection

Y21 does not permit anyone under the age of 18 to use our platform. We enforce a thorough verification process during registration and use technology to prevent unauthorised access.

Minors are strictly prohibited from gambling, and any such involvement is against y21's policy and Malaysian law.

Maintaining Life Balance and Seeking Professional Help

Always strike a balance between entertainment and responsibility. Responsible gaming means understanding your limits and thinking clearly while you play.

If you or someone you know is struggling to control their gambling, do not hesitate to seek professional help. Many organisations and support programmes are available to help address addiction and provide the right guidance.

Y21 continually supports self-care and addiction prevention measures as part of our social responsibility.

Additional Support Available

Visit the FAQ for more guidance, or log in to your account to manage your limits and gaming breaks.